FAQs

These are Ivy Software's frequently asked questions which we have compiled from several years in technical support inquiries.

• An error occurred during my exam/the exam froze/an error message appeared
• I'm getting a server error with the LockDown Browser, "There is a problem with the settings for this exam..."
• Can I retake a course if I don't achieve a passing score?
• When I click the shop button I'm presented with a log in screen
• My new account confirmation/activation email has not arrived. What do I do?
• Does Respondus LockDown Browser work on an iPad?
• Accessibility
• What is the return/exchange policy for courses.
• What is the expiration time for a course?
• Can't purchase course/message “A match of the Address, City, State and Postal code failed”. How do I resolve the error?
• Can't access course/message “Your account does not have a valid license to access this course. “
• How do I purchase a course?